GENERALITIES

Home Refinements by Julien Inc. may at its sole option, repair, replace or make appropriate adjustments to the Product or components proven to be defective in order to restore to good working condition. In no event, even if Product or components are found to be defective, shall Julien Inc. liability exceed the price paid for the Product. Julien Inc. reserves the right to inspect the installation prior to the replacement or repair of the Product or its component parts. Julien Inc. may at its discretion require pictures prior to analyzing a claim. This limited warranty is null and void if the Product or components have been repaired, altered or modified other than by Julien Inc. or under its supervision. This limited warranty replaces any and all other warranty, expressed or implied, including implied warranties of merchantability or fitness for a particular purpose. Laws governing product warranties may vary from one state or province to another. This warranty is not intended to contravene to the public order and shall not be so interpreted. This limited warranty extends only to the original owner/end user in residential applications and is not transferable to any subsequent purchaser. In the event of a warranty claim, original proof of purchase (sales receipt) will be required. Shipping and handling costs (for returning the product or components for repairs or to replace product or components) are not covered under this limited warranty. Also excluded from this limited warranty is any labor, workmanship or other costs incurred in connection with the Product or components removal, repairs, replacement, adjustment, or installation and any incidental or consequential damages.

Attention > Warranty will be null and void for any damage resulting from installation not respecting the instructions and Julien Inc. will not be held responsible for any costs incurred. In the event of a limited warranty claim, original proof of purchase will be required – save original sales receipt.

STAINLESS STEEL SINKS

Julien Inc. offers a limited lifetime warranty on the fixed components of its stainless steel sinks, ensuring them against defects of material and workmanship. This warranty is limited to defects or damages resulting from a normal residential use. Julien Inc. will not be held responsible for defects or damages caused by improper installation.

Exclusions : this warranty explicitly excludes the following elements:

  • Surface corrosion (chemical or natural)
  • Scuffs or scratches
  • Misuse, abnormal, negligent or abusive use
  • Dents, deformations caused by the impact of any object
  • Common signs of wear and tear
  • Improper installation, care and/or maintenance
  • Commercial use
  • Environmental factors causing damages
  • Shipping or freight damages

FIRECLAY SINKS

Julien Inc. offers a limited one (1) year warranty following the purchase date against manufacturing defects and a limited ten (10) year warranty following the purchase date against fading/staining on its fireclay sinks. This warranty is limited to defects or damages resulting from a normal residential use. Julien Inc. will not be held responsible for defects or damages caused by improper installation.

Attention > Due to manufacturing process, a fireclay sink is subject to dimensional variations of ±3/16’’. No cut out template is provided, we recommend cutting the countertop only after measuring the sink. A custom cabinet with reinforced support is required for installing a fireclay sink.

Exclusion : this warranty explicitly excludes the following elements:

  • Misuse, abnormal, negligent or abusive use
  • Scratches, chips or dents (reported following installation) – Please inspect sink carefully prior to installation
  • Use of abrasives and/or chemicals (such as undiluted bleach)
  • Common signs of wear and tear
  • Improper installation, care and/or maintenance
  • Commercial use
  • Environmental factors causing damages
  • Shipping or freight damage

FAUCETS

Julien Inc. offers a limited one (1) year warranty on its faucets following the purchase date against manufacturing defects. A limited lifetime warranty is offered on the ceramic cartridge as well as for flexible hoses. This warranty is limited to defects or damages resulting from a normal residential use. Julien Inc. will not be held responsible for defects or damages caused by improper installation.

Exclusions : this warranty explicitly excludes the following elements:

  • Misuse, abnormal, negligent or abusive use
  • Dents, deformations caused by the impact of any object
  • Use of chemicals that alter the aspect of the faucet
  • Common signs of wear and tear (reported after installation) – Please inspect the faucet carefully before installation
  • Improper installation, care and/or maintenance
  • Commercial use
  • Environmental factors causing damages
  • Shipping or freight damage

ACCESSORIES

Julien Inc. offers a limited one (1) year warranty following the purchase date for all mobile parts, options and accessories against defects of material and workmanship. This warranty is limited to defects or damages resulting from a normal residential use. Julien Inc. will not be held responsible for defects or damages caused by improper installation.

Exclusions : this warranty explicitly excludes the following elements:

  • Surface corrosion (chemical or natural)
  • Scuffs or scratches
  • Misuse, abnormal, negligent or abusive use
  • Dents, deformations caused by the impact of any object
  • Common signs of wear and tear
  • Improper installation, care and/or maintenance
  • Commercial use
  • Environmental factors causing damages
  • Shipping or freight damage